FAQ

PRODUCT RELATED ISSUES

How can I choose the right eyelashes for my eye shape and preferred volume?

 

At HawtLash, we make it simple for you to find the perfect lashes. Explore our diverse range categorized by both eye shape and volume:

  1. Select by Eye Shape:

  2. Choose Your Preferred Volume:

    • Whether you desire a subtle everyday look or a bold and glamorous effect, we have the perfect volume for you.

  1. Mix and Match for Your Style:

    • Feel free to experiment and mix lashes from different categories to create your unique style. Our variety ensures you find the ideal lashes for any occasion.
  2. Need Assistance or Advice?

    • If you have any questions or need personalized advice, our customer support team is ready to assist. Contact us through [live chat/email/phone], and we'll guide you in selecting lashes that suit your eye shape and desired volume.

Explore the beauty of perfectly matched lashes for your eyes at HawtLash. Simply follow the provided links to navigate through our categories and discover the ideal lashes for you.

What is the difference between magnetic lashes and normal lashes?

Magnetic Lashes vs. Normal Lashes
Certainly! Here's a comparison table highlighting the differences between magnetic lashes and normal lashes:

Feature Normal Lashes Magnetic Lashes
Application Method Applied with lash adhesive on the lash band. Secured with magnetic eyeliner. 
Dependency relies Line&lash can be used, traditionally it relies on lash glue or adhesive. 

Does not require traditional lash glue;

uses magnetic force. 

Ease of Use Requires practice for precise application. 

Generally considered easier to apply,

especially for beginners.

Removal Gently peel off the lash strip; clean residual adhesive.  Removed by gently pulling magnetic lash strips apart.
Comfort

Line&Lash will provide much comfortability, 

Adhesive on natural lashes may be less comfortable. 

Often perceived as more comfortable;

no direct adhesive on natural lashes.

Reusability Can be reusable with proper care during removal.

Reusable; care during removal

and maintenance is crucial.

Variety Available in various styles and volumes. Also available in a variety of styles and volumes.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Keep in mind that the choice between magnetic and normal lashes depends on personal preference, comfort during application, and the desired look. Both types offer unique advantages, and trying both can help you determine which suits you best.

 

Do lashes come with a liner or lash adhesive?

Yes, there is a difference in what is included:

  1. Magnetic Lashes:

    • Magnetic lashes typically come with a magnetic liner. The magnetic liner is an essential component that allows the lashes to adhere to the eyelids using magnetic force.
  2. Normal Glue-Based Lashes:

    • Normal glue-based lashes do not usually include lash adhesive in the packaging. The lash adhesive needs to be purchased separately. This allows you to choose a lash glue that suits your preferences or to use any existing glue you may already have.

Important Note:

  • Magnetic lashes require the use of the provided magnetic liner for proper application. Ensure you have the magnetic liner when using magnetic lashes.
  • For glue-based lashes, it's recommended to use a high-quality lash adhesive to ensure a secure and comfortable application.

If you have any specific questions or concerns regarding the use of the magnetic liner or lash adhesive, feel free to check our tutorial videos or reach out to our customer support team for assistance.

Do your products have an expiration date?

Yes, our products have varying expiration details:

  1. Lashes:

    • Lashes have no expiration date and can be used over an extended period. Ensure proper care and storage for longevity.
  2. Magnetic Liner, Lash Adhesive, and Line & Lash Kit:

    • Magnetic liner, lash adhesive, and Line & Lash Kits have a shelf life of 6 months. This begins from the day the product is received.

Important Note:

  • For optimal performance, we recommend using the magnetic liner, lash adhesive, and Line & Lash Kit within the specified 6-month period.
  • If you have unused products nearing the expiration date, consider replacing them to ensure the best results.

If you have any questions about product expiration or need further clarification, please reach out to our customer support team. We're here to assist you!

Can Line & Lash be used with any brand's lashes, including magnetic lashes?

No, Line & Lash is specifically designed to be used with our glue-based normal lashes. While it can work with other brands' lashes, for optimal results, we recommend using Line & Lash with our lashes.

Important Note:

  • Line & Lash is formulated to work seamlessly with our glue-based normal lashes. It may be compatible with other brands' lashes, but using it with our lashes ensures the best performance.
  • For magnetic lashes, it's crucial to use the provided magnetic liner for proper application.

For the ideal application experience, we recommend using Line & Lash with our lashes. If you have any questions or need further guidance, feel free to contact our customer support team. We're here to assist you!

Can our magnetic liner be used with any lashes, including other brands?

No, our magnetic liner is specifically designed to be used with our magnetic lashes. While it may work with other brands' magnetic lashes, for optimal results, we recommend using our magnetic liner with our lashes.

Important Note:

  • Our magnetic liner is formulated to work seamlessly with our magnetic lashes. While it may be compatible with other brands' magnetic lashes, using it with OUR lashes ensures the best performance.
  • For the ideal magnetic lash application experience, we recommend using our magnetic liner with our magnetic lashes.

If you have any questions or need further guidance, feel free to contact our customer support team. We're here to assist you!

 
 

USE & CARE

How to Apply Normal (Glue-Based) Lashes with Line & Lash-2in1 Adhesive Liner?

Follow these simple steps for a flawless application:

  1. Prepare Your Natural Lashes:

    • Curl your natural lashes and apply mascara to create a base.
  2. Trim if Necessary:

    • Trim the false lashes to fit your eye shape if they are too long.
  3. Apply Adhesive Liner:

    • Shake the 2-in-1 adhesive liner well.
    • Apply a thin, even line along your lash line. Let it dry for a few seconds until it becomes tacky.
  4. Attach the Lashes:

    • Using tweezers or your fingers, carefully place the false lashes along the adhesive line, starting from the inner corner and pressing towards the outer corner.
  5. Adjust if Needed:

    • Adjust the position of the lashes to ensure they sit comfortably and securely.
  6. Press and Blend:

    • Gently press the lashes to secure them in place. Blend your natural and false lashes together using mascara if desired.

How to Apply Magnetic Lashes with Magnetic Liner?

Experience the ease of magnetic lashes with these steps:

  1. Prepare Your Natural Lashes:

    • Curl your natural lashes and apply mascara if desired.
  2. Trim if Necessary:

    • Trim the magnetic lashes to fit your eye shape.
  3. Apply Magnetic Liner:

    • Shake the magnetic eyeliner well.
    • Apply a line along your lash line. Let it dry for a minute until it becomes tacky.
  4. Attach the Magnetic Lashes:

    • Using the magnetic ends of the lashes, place them along the magnetic liner. The magnets will securely attach to the liner.
  5. Adjust for Comfort:

    • If needed, adjust the position of the lashes to ensure they sit comfortably.
  6. Blend if Desired:

    • Gently blend your natural and false lashes using mascara for a seamless look.

Note: Always remove the lashes gently at the end of the day. Clean any residual adhesive or liner before storing them for reuse. If you have any concerns, our customer support team is here to assist you.

How to Remove False Lashes?

Follow these steps for a safe and easy removal of false lashes:

  1. Gently Peel from the Outer Corner:

    • Start by grabbing the outer corner of the false lashes with clean fingers or tweezers.
    • Gently peel the lashes away from the inner corner towards the outer corner.
  2. Use Makeup Remover or Micellar Water:

    • Dampen a cotton swab or pad with makeup remover or micellar water.
    • Gently swipe along the lash band to dissolve any remaining adhesive.
  3. Repeat on the Other Eye:

    • Repeat the process on the other eye, starting from the outer corner and moving inwards.
  4. Clean the Lashes:

    • If you plan to reuse the lashes, clean any remaining adhesive or mascara by gently combing through them with a spoolie or a clean mascara wand.
  5. Store Properly:

    • Store the lashes in their original box or another clean container to maintain their shape.

Note: Never pull or tug on the lashes forcefully, as it may damage your natural lashes or the false lashes. If you encounter any difficulties, consider using a bit more makeup remover or micellar water to loosen the adhesive further.

If you have additional questions or concerns, feel free to contact our customer support team for assistance.

How do I clean my lashes?

Cleaning your lashes is a simple process to ensure their longevity. Follow these steps:

  1. Gently Remove Adhesive: After wearing the lashes, carefully peel off any remaining adhesive from the lash band. Use tweezers or your fingers for this task.

  2. Soak in Micellar Water: Place the lashes in a small bowl of micellar water or a gentle makeup remover. Let them soak for a few minutes to loosen any remaining glue or mascara.

  3. Gently Brush: Use a clean spoolie (mascara wand) or a soft brush to gently comb through the lashes, removing any residue. Brush from the lash band towards the tips.

  4. Air Dry: Lay the lashes on a clean tissue or paper towel to air dry. Avoid using tissues with a texture that might catch on the lashes.

  5. Store Properly: Once dry, store your lashes in their original box or a clean container to maintain their shape.

Moreover, you can check our complete blog here.

Note: Avoid using water directly on the lashes, as it may affect their shape and quality. If you have specific questions or concerns, our customer support team is here to assist you.

If you require further assistance or have additional questions, feel free to contact our customer support team. We're here to help you keep your lashes in perfect condition!

Can I reuse the lashes?

Absolutely! Our lashes are designed for reusability, and with proper care, they can be reused up to 20 times. However, the longevity of your lashes depends on your handling and care. To maximize their lifespan, gently remove any adhesive after each use, store them in a clean, dry place, and avoid applying mascara directly to the lashes. Following these tips will ensure that you get the most out of your beautiful lashes.

If you have any more questions or need further guidance on caring for your lashes, feel free to reach out to our customer support team. We're here to help you make the most of your lash experience!

Can i trim the lashes?

We understand that achieving the perfect lash look is important to you, and we're here to help. Our lashes are designed with a standard band length of 34 mm, providing a versatile fit for various eye shapes.

If you find that the lash band is longer than your lash line, you can certainly trim it to your preferred length. However, it's essential to note that trimming the individual hairs is not recommended, as it may affect the overall appearance and integrity of the lashes.

For the best results, we recommend trimming the band carefully and proportionally to maintain the natural look of the lashes
For a step-by-step guide on trimming your lash band, check out our tutorial video here. This video will provide you with useful tips and techniques to ensure a seamless application.

ORDER & DELIVERY

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@hawtlash.com or Whatsapp at 9000195551 just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting us in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via Whatsapp 9000195551, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order or details after placing it?

Yes, you can make changes to your order or details, but only if your order has not been dispatched yet. To request modifications, please contact our customer support team via WhatsApp at +91 9000195551 or send an email to info@hawtlash.com. Be sure to reach out to us as soon as possible for assistance.

Feel free to customize the order or details based on specific policies or procedures followed by HAWTLASH.

Can I track my order?

Absolutely! We understand the importance of keeping track of your order. Once your order is placed, you will receive regular updates at every stage - from the moment of purchase, through dispatch, to the final delivery. Look out for your delivery confirmation emails; they will include a tracking reference. You can use this reference to conveniently check the real-time progress of your order online. If you have any questions or concerns regarding the tracking process, feel free to reach out to our customer support team for assistance.

When will my order arrive?

The delivery time for your order depends on various factors, including the shipping method selected during checkout and your location. Here are the estimated delivery times:

  • For Delhi NCR: Approximately 2 working days.
  • For the rest of India: Expect delivery within 3-6 working days.
  • For the rest of the world: Please allow up to 14 working days.

Once your order is dispatched, you will receive a delivery confirmation email containing an estimated delivery date based on the shipping option chosen and the destination address.

For more precise information, you can track the progress of your order using the provided tracking reference in your delivery confirmation email. If you have any specific concerns about the delivery timeline or if you need assistance, feel free to contact our customer support team:

We strive to provide a smooth and timely delivery experience for our customers.

Do you offer prior delivery?

Yes, we offer expedited delivery options for your convenience:

  • For Delhi NCR:

    • Your order must be prepaid.
    • You can opt for local delivery partners.
    • Local delivery partner charges can be paid directly to the delivery boy.
    • Orders will be delivered within 3-4 hours.
    • Charges depend on the customer's location.
  • For Pan India:

    • Your order must be prepaid.
    • You can opt for express shipping at a cost of Rs.400/-
    • Orders will be delivered within 3 days.
  • For International Orders:

    • Kindly reach out to us for prior shipping arrangements.

Please contact our customer support team after placing an order to discuss and arrange for prior shipping. You can reach us via:

We are committed to providing flexible and efficient delivery options to meet your needs.

What should I do if I receive the product in a damaged condition or if the packaging is tampered with before delivery?

If you believe that you have received a product in bad condition or if the packaging is tampered with or damaged before delivery, please follow these steps:

  1. Refuse to Accept the Package:

    • Politely refuse to accept the package from the delivery person.
  2. Contact Us Immediately:

  3. Provide Details:

    • Include details of the damage or tampering in your communication.
    • Attach relevant photos if possible.
  4. Time Frame:

    • Note that queries related to damaged or tampered products can be raised within 5 days of product delivery.
  5. Return Process:

    • We will personally ensure that a brand new replacement is issued to you at no additional cost.
    • Please make sure that the original product tag and packaging are intact when you send us the product back.

We are committed to resolving such issues promptly within the specified time frame to ensure your satisfaction. Your cooperation in providing necessary details will help us expedite the replacement process.

What should I do if I receive incorrect items in my order?

We apologize for any inconvenience caused. While we implement three levels of inspection and quality checks to ensure accurate shipments, if you receive incorrect items in your order, please follow these steps:

  1. Contact Us Immediately:

  2. Time Frame:

    • Note that queries related to incorrect items can be raised within 5 days of product delivery.
  3. Provide Details:

    • Clearly describe the incorrect items received.
    • Include any relevant photos to help us understand the issue.
  4. Return Process:

    • We will promptly arrange for the correct items to be sent to you.
    • If required, we will provide instructions for returning the incorrect items.
  5. No Additional Cost:

    • Rest assured, there will be no additional cost for the replacement of the incorrect items.

We strive to rectify such issues promptly within the specified time frame to ensure your satisfaction. Your cooperation in providing necessary details will assist us in resolving the matter efficiently. Thank you for your understanding.

What should I do if I discover a missing item in my order?

We apologize for any inconvenience caused. If you find a missing item, please follow these steps:

  1. Contact Us:

  2. Timeframe for Query:

    • Note that queries related to missing items can be raised within 5 days of product delivery.
  3. Provide Details:

    • Clearly mention the missing item and any other relevant details.
    • If possible, attach photos of the received items and packaging.
  4. Resolution Process:

    • We will promptly investigate the matter and take corrective actions.
    • If necessary, we will arrange for the missing item to be sent to you.

We appreciate your understanding and cooperation. Please ensure to raise the query within the specified timeframe for us to assist you effectively. Thank you for your trust in our commitment to customer satisfaction.

Not satisfied with the product?

We're sorry to hear that you're not satisfied with your purchase. Your satisfaction is important to us. To understand the options available to you, please review our return policy. Here's how you can initiate a return if eligible.

  1. Contact Us:

    • Email us at info@hawtlash.com, mentioning your Order ID.
    • WhatsApp us on 90001-95551.
  2. Provide Details:

    • Mention your details and dissatisfaction reasons.
  3. Review Return Policy:

    • Familiarize yourself with our return policy to understand the terms and conditions.
  4. Return Process:

    • To understand the terms and conditions regarding returns, please visit our Return Policy page. It provides detailed information on eligibility, timeframes, and procedures.

Our return policy outlines the steps you need to take and the time frames within which returns are accepted. We appreciate your feedback and will work towards resolving any issues you may have with your purchase. Thank you for your understanding.

Can I exchange the products?

We only replace items if they are defective, damaged, or wrongly sent. No other reasons for exchange, cancellation, or refund is applicable.

If you need to exchange it for the same item, get in touch with us on our Whatsapp number 9000195551 or info@hawtlash.com.

Can I return or exchange items bought during a sale?

Only regular priced items may be refunded, sale items cannot be cancelled or refunded.

Orders placed during sale period cannot be refunded or cancelled post dispatch.

My order has not been delivered and keeps getting rescheduled. What should I do?

My order has not been delivered and keeps getting rescheduled. What should I do?

A: We sincerely apologize for any inconvenience you're facing. If your order has been repeatedly rescheduled, please follow these steps:

  1. Check Tracking Information:

    • Verify the tracking information provided in your order confirmation or delivery notification. Ensure the delivery details are accurate and up-to-date.
  2. Contact Courier Service:

    • Reach out to the courier service responsible for the delivery. You can find their contact information in the tracking details. Inquire about the status of your delivery and any reasons for the rescheduling.
  3. Contact Us:

    • If the issue persists or if you need further assistance, please contact our customer support team.
      • Email: Info@hawtlash.com
      • WhatsApp: +91 9000195551
  4. Provide Order Details:

    • When contacting us, make sure to include your Order ID and provide details about the rescheduling issues you're experiencing.
  5. Alternative Solutions:

    • We will work with the courier service to address the situation. In some cases, we may explore alternative solutions to ensure you receive your order promptly.

We understand the frustration this may cause and appreciate your patience. Our goal is to resolve the issue and ensure a satisfactory delivery experience for you.

How to place an Order?

For order you can place it directly on the website or you can place your order on WhatsApp

  1. Website:

    • Visit our official website www.hawtlash.com.
    • Browse through our products and select the items you'd like to purchase.
    • Add the selected items to your cart.
    • Proceed to checkout, where you'll provide your shipping details and payment information.
    • Confirm your order.
  2. WhatsApp:

    • Contact us on WhatsApp at +91 9000195551.
    • Share the details of the products you wish to order.
    • Provide necessary information such as your delivery address.
    • Our team will guide you through the ordering process and provide payment instructions.

If you have any questions or need assistance during the ordering process, feel free to reach out to our customer support team via email at [customer support email] or WhatsApp at +91 9000195551. We look forward to serving you!

PAYMENT

What payment methods do you accept?

We accept in both of the modes Prepaid as well as COD which are the following:-

  • Dr/Cr cards
  • UPI
  • BHIM
  • Rupay
  • MasterCard
  • Visa
  • American Express
  • Discover
  • COD (Cash on Delivery)

We only take payment once your order has been shipped. We also accept payment by COD, PayPal, and Razorpay. If you decide to use either of these methods, you’ll be taken to COD, PayPal, and Razorpay, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

I noticed a deduction from my account, but I haven't received any order details. What should I do?

If you've noticed a deduction from your account but haven't received any order details, Please check your email inbox or reach out to our customer support team on WhatsApp at +91 9000195551.

MISCELLANEOUS

I'm unable to apply the discount. What should I do?

We apologize for any inconvenience you may be facing. If you have a valid discount coupon and are experiencing difficulties applying it, please follow these steps:

  1. Check Coupon Validity:

    • Ensure that the discount coupon is still valid and within the specified dates.
  2. Enter Correct Code:

    • Double-check that you have entered the discount code correctly during the checkout process. It's often case-sensitive, so be mindful of uppercase and lowercase letters.
  3. Review Terms and Conditions:

    • Some coupons may have specific terms and conditions. Please review them to ensure your order meets the criteria for the discount.
  4. Contact Customer Support:

    • If the issue persists, don't hesitate to reach out to our customer support team. Share the details of your order and the discount code you're attempting to use.

Remember, we're here to ensure you have a seamless shopping experience. If you have any questions or encounter any issues, feel free to reach out for further support. Thank you for your understanding!

My liner is dried; what should I do?

If you find that your liner has dried, here's what you can do:

  1. Check Product Expiry:

    • Verify the expiration date of the liner. If it has exceeded the expiration date, we recommend purchasing a new liner to ensure optimal performance.
  2. Purchase a New Liner:

    • If the liner is expired, you can easily purchase a new one from our store. A fresh liner will enhance your lash application experience.
  3. Product Shelf Life:

    • Our liners have a shelf life of six months. If your liner is within this timeframe and has dried unexpectedly, please reach out to us for further assistance.

Remember, we're committed to ensuring your satisfaction with our products. If you have any questions or encounter any issues, please reach out to us. Thank you for your understanding!

Can I use false lashes daily?

Absolutely! Our false lashes are designed for daily use, providing a versatile and glamorous enhancement to your natural beauty. However, here are a few tips to ensure a comfortable and long-lasting experience:

  1. Choose Lightweight Styles:

    • Opt for lighter lash styles for daily wear to minimize any discomfort.
  2. Practice Proper Removal:

    • Gently remove the false lashes at the end of the day using our recommended removal process to prevent any damage to your natural lashes.
  3. Clean and Care:

    • Clean the lashes after each use to remove any residual adhesive or makeup. This helps maintain their shape and extends their lifespan.
  4. Avoid Sleeping with Lashes:

    • To prolong the life of your lashes, it's recommended not to sleep with them on. Give your natural lashes time to breathe overnight.

Remember, the key is to prioritize your comfort and the health of your natural lashes. If you have any specific concerns or questions, our customer support team is here to assist you.

Enjoy your enhanced look with our fabulous false lashes!

Are HawtLash products vegan?

Yes, all HawtLash products are vegan. We are committed to providing cruelty-free and ethically sourced beauty solutions. Our lashes and related products are free from any animal-derived ingredients. Feel confident in your choice to enhance your beauty with HawtLash vegan products.

If you have any more questions or need further information, don't hesitate to reach out to our customer support team. We're here to assist you on your beauty journey!

Hawtlash products cruelty-free?

Yes, all HawtLash products are cruelty-free. We are dedicated to providing beauty solutions that are not tested on animals. Rest assured that our commitment to cruelty-free practices extends across our entire product range.

For more information or if you have specific inquiries, feel free to contact our customer support team. We appreciate your choice to support cruelty-free beauty. Enjoy your HawtLash experience!

Does HawtLash have retail outlets?

No, currently HawtLash does not have any retail outlets. Our products are exclusively available for purchase through our website. We aim to provide a convenient and direct shopping experience online. If you have any questions or need assistance, our customer support team is ready to help.

Explore our website to discover our latest collections and enjoy the ease of shopping for your favorite HawtLash products online. Thank you for choosing us for your beauty needs!

Can I make a bulk purchase?

Absolutely! We welcome bulk purchases. If you are interested in making a bulk order, please reach out to us directly. Our dedicated team will assist you with the ordering process, provide information on available discounts for bulk purchases, and ensure a smooth and efficient transaction.

To inquire about bulk purchases:

  • Contact us through our website by visiting the "Contact Us" page.
  • Mention your cart size and order frequency and the specifics of your bulk order.
  • Our team will get back to you promptly to discuss your requirements and provide the necessary support.

We appreciate your interest in making a bulk purchase and look forward to serving your needs. Thank you for considering HawtLash for your beauty essentials!

How can I initiate a collaboration with Hawtlash?

We value collaboration opportunities! To explore collaborations with HawtLash, please follow these steps:

  1. Direct Message (DM) on Social Media:

    • Feel free to send us a direct message on our Instagram handle and share a brief overview of your collaboration proposal.
  2. Email Us:

    • You can also reach out to us via email at [Info@hawtlash.com]. Provide details about your collaboration idea, along with your social media handles and any relevant information about yourself or your brand.

Please Note:

  • Our Public Relations (PR) team will carefully review your proposal.
  • If your collaboration aligns with our brand values and objectives, our PR team will reach out to you with further details.

We appreciate your interest in collaborating with HawtLash and eagerly anticipate the potential for exciting partnerships. Thank you for considering us for collaboration!

Are your products safe to use?

Absolutely! Our products are safe to use and have undergone rigorous clinical testing. We prioritize your safety and well-being, and we only use FDA-approved ingredients in the formulation of our products. You can trust that our beauty solutions meet high-quality standards for your peace of mind.

If you have specific concerns or questions about our ingredients, feel free to reach out to our customer support team. We are dedicated to providing you with a safe and enjoyable beauty experience. Thank you for choosing our products!